Grievance Redressal Mechanism

Daffodil aims to be the most customer-centric company, dedicated to providing the best experience to our customers. If you believe we can improve our services, please reach out to us through the touchpoints below, and we will be glad to assist you.

Understanding Grievances

A grievance refers to any issue related to a product or service availed by the customer from our platform, for which the customer is seeking resolution.

Contact Us

If you would like to speak to us directly, you can reach us through the following ways:

Phone: +91 8010074753

WhatsApp: +91 8010074753

Email: daffodilindia19@gmail.com

Steps to Address Grievances

1. Contact Us
• Click on the "Contact Us" tab on our website.
• This will direct you to the Daffodil Help Center
2. Fill in all the required details along with your message
• Please mention your name, date of order, order ID and concisely explain the issue you’re facing.
3. Submit Your Query:
• Submit your query or complaint for resolution by pressing send.

Escalation Process

If your query or complaint is not resolved and needs to be escalated, as per applicable laws, we have appointed a Grievance Officer to address such issues.

You can contact our Grievance Officer at +91 8010074753

We are committed to providing fair treatment to our customers and resolving grievances in a timely and efficient manner.